The new system allows motorists to drive through without waiting for a barrier to lift, but they must wait for the red light to turn green. Pre-paid customers are sent a notice if they drive through on red, even if there is enough money for the toll fee in their account.
TT2 would not confirm how many UTCNs it had issued but said it did not correspond to the number of information requests as sometimes a request returned no match and had to be resubmitted. It also confirmed the reason given by TT2 in all its requests for driver details was non-payment of tolls. In January TT2 said the number of drivers not paying was approximately a day. This would amount to more than , since the new system started operating.
Tyne Pass is a barrierless open-road tolling scheme, so tunnel users will see the removal of all the existing toll booths and will pay their toll in advance of their journey or after their journey by midnight of the next day. When planning the Tyne Pass Scheme, TT2 who operate the tunnels researched the introduction of free flow by other operators and found that changing overnight from cash payments to cashless freeflow not only causes problems for customers unfamiliar with the system, but also leaves staff unprepared for volumes of enquiries following such a sudden change.
On the basis of this feedback TT2 have planned the implementation of Tyne Pass in three stages. Allows customers to start to understand the concept of paying after a journey.
It also highlights any exceptional scenarios that need to be designed into the Tyne Pass solution. Barrierless free flow using traffic lights in dedicated lanes, encouraging customers to sign up for a pre-paid account for the most convenient method of payment.
This phase also allows customers to become accustomed to barrierless operations. Complete removal of the plazas and all barriers, creating continuous seamless journeys through the tunnels without the need to stop, customers will either pre-pay or pay after their journey. These changes made by TT2 and supported by Transport North East on behalf of the North East Joint Transport Committee , will represent a large investment in the region, with benefits for customers such as:.
In order to implement the Tyne Pass Scheme, changes are required to legislation. A link to the consultation feedback received as well as our response can be found in the following link here.
The draft legislation will be posted on this website as it is prepared for submission and when approved by the Department for Transport. See draft order h ere. Additional closures may be required to address priority issues, where possible these closures will be advertised in advance on social local media and our website. There is no additional charge for caravans or other trailers. However, the vehicle pulling the trailer will be required to pay the appropriate toll.
Our office is permanently closed for visitors. Direct Debit is one of the most convenient and easiest ways to pay.
You pay an agreed amount each month directly from your bank account and your payments are protected by the Direct Debit Guarantee. You can sign up online using our paperless system or if you are a business and your bank account requires two signatories for authorisation you can complete a paper Direct Debit mandate form.
You no longer need to stop at the Tyne Tunnel toll booths, simply drive straight through. See the new layout. I have missed the deadline to pay by midnight the following day of my journey. What should I do? I have received an error message when I have tried to make a payment. What methods of payment can I use? My Vehicle Registration Number is not being recognised. How much will my UTCN be?
You can pay online here You can pay using the automated payments line We can NOT accept payment via cash or cheque. We can only accept appeals by following this link For us to make a decision regarding your appeal it is important you upload as much evidence as possible to support your appeal. How long will it take for you to get back to me following my appeal? We endeavour to get back to you within 10 working days of us receiving your appeal, and it helps if you upload as much evidence as possible.
Once your appeal has been made, the amount the fine was at prior to you submitting your appeal will be frozen. Am I eligible for an Exemption account? As long as you have a Blue Badge or your vehicle is tax exempt due to a disability. How do I apply? I have an exemption account, when do I have to renew?
Renewals are required annually The renewal form can be found here. Will I receive a permit to put on my windscreen? What are the benefits of a Pre-Paid account? Sign up for a Pre-paid account here. How many vehicles can I add to my Pre-Paid account? You can add as many vehicles as you want to your account. Can I add the same vehicle to another Pre-Paid account? You can only have a vehicle on one Pre-Paid account at a time.
How long after topping up my Pre-Paid account should I wait before travelling?
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